Terms and conditions
1 Handmade products
2 Pricing
3 Shipping policy
4 Shipping rules via DHL
5 Packaging via DHL
6 Time required for delivery
7 Customs
8 Cancellation
9 Partial deliveries
10 Insurance
11 Damaged or defective items - Return
12 Disclaimer
13 Privacy Policy
14 Contact

Tabitha Store provides US citizens a means of ordering cottage goods direct from Tabitha Cambodia which strives towards social and economic improvement for Cambodia's rural population. We are extremely grateful for your support.  In order to achieve the highest level of customer satisfaction, we would like to inform you about the terms and condition for orders and shipping information as following.

1 Handmade products
For all orders, due to the nature of our products which are all made by hand, small variations in composition, shape, texture and color should be expected. These variances make every piece unique and add to the artistic values and style which are inherent in our products. Note that features as described in the product description are not to be considered quality defects.

2 Price changes
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

3 Shipping policy
Tabitha Cambodia uses 3rd parties specialized in shipping, namely DHL. With them Tabitha Cambodia can ship to virtually any address in the world.  Tabitha Cambodia makes no profit on shipment costs and strives to provide you with the best prices and services.

4 Shipping via DHL
All shipments under 60 kg will be sent via DHL (www.dhl.com). The shipment is made by plane and the delivery is Door to door and should be made within 7 to 10 days. 

5 Packaging
The packaging is free, however the weight of the packaging is included in the price of shipping.


6 Time required for delivery
Delivery date may vary according to stock availability, product characteristics, customs and any other factor caused by a 3rd party. Tabitha Cambodia shall not be responsible for any delay or damage caused by related or 3rd party such as freight forwarder, customs etc
Most items are delivered in time with the following rule:
· Shipment under 60 kg through DHL: Shipment by air 7 to 10 days.


7 Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

8 Cancellation
Orders cannot be cancelled once the payment process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.  Tabitha Cambodia endeavor to deliver products in a timely manner. In the process of importing hand-made products, there are numerous factors beyond Tabitha Cambodia's control, which can cause delay, sometimes in excess of 90 days.   You agree that any delay in fulfillment will not be cause to cancel this order. Tabitha Cambodia cannot be held responsible for any consequence resulting from delay in delivery of this order.

9 Partial deliveries
You agree to accept partial delivery of order if ever Tabitha Cambodia cannot provide all products ordered.

10 Insurance
The insurance via DHL is 1,5% of the value of the order, with a minimum of USD 10. This insurance covers the replacement and the transport of every defective item: broken, mistaken

11 Damaged or defective items - Return
Great care and effort is taken by Tabitha Cambodia to deliver damage and defect free product. However occasionally products may still be damaged in transport or arrive with defects, in which case you get replacement only if you have subscribed the insurance.
· It is your responsibility to report any damage or defect within 15 (fifteen) business days of receipt of order by e-mail: orders@tabithastore.com. It is also your responsibility to send a picture.
· Defective items can be replaced after confirmation by Tabitha Cambodia. Replacement costs are born by Tabitha Cambodia if you have subscribed the insurance.
· Shipment costs are born by shipment companies if you have subscribed the insurance.

12 Disclaimer
Tabitha Store" and "Tabitha USA" assume no responsibility for errors or omissions in these materials. THESE MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. "Tabitha Store" and "Tabitha USA" further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials. "Tabitha Store" and "Tabitha USA" shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues or lost profits, which may result from the use of these materials. The information on this server is subject to change without notice and does not represent a commitment on the part of "Tabitha Store" or "Tabitha USA" in the future.

13 Privacy Policy
It is our goal to respect the "on-line" privacy of visitors to any "Tabitha Store" and "Tabitha USA" Web Site. We use tracking technology only to gather information about the number of visitors to our web site. Personally identifiable information, like an e-mail address, is used only for the purpose of administering and executing existing information for on-line orders. It is not company policy to sell or provide the information to third parties.